ETC's Signature Conference 2018

BOLD Moves: Leading, not following, your competition

Preliminary Agenda at a Glance

Thank you to the Conference Resource Directory Sponsors!

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Thank you to the audio and visual sponsors!

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PRE-CONFERENCE DAY Feb 4, Sunday

5:00 PM 9:00 PM   Registration Desk Open 
Late Afternoon Fairmont’s Boundary Sports Bar:  Super Bowl

 

CONFERENCE DAY 1 Feb 5, Monday

7:00 AM 9:00 PM   Reception Desk Open
7:00 AM 8:00 AM   Morning Workout: Run or Beach Walk  New!
10:00 AM 4:00 PM   Destinations Deep Dive: Enhancing your global awareness and program development .  New!
7:00 AM 6:00 PM   International Bazaar Setup: For Destinations,  Operators and Suppliers
11:00 AM 4:00 PM Jumpstart Seminar: The nuts-and-bolts of running a travel program
4:00 PM 6:00 PM SIG (Special Interest Groups) Travel Planners Roundtables: MAC, ALL, NACZ
5:30 PM 6:00 PM   Mentor Meet and Greet: Newcomers connect with focus on the days ahead
6:00 PM 6:30 PM   DOS Newcomer Roundtable Q&A with Mentors 
6:00 PM 6:30 PM International Bazaar: Travel Planner only walk-through
6:45 PM 7:30 PM   BOLD Talk: Over-Tourism: Quantity vs Quality with BOLD Presenter Ron Magill
Conference Welcome Remarks 
7:30 PM 8:30 PM   Libations Table: Festive opening of the International Bazaar
8:30 PM 9:30 PM   Welcome Reception: Bermuda style

 

CONFERENCE DAY 2 Feb 6, Tuesday

7:00 AM 7:00 PM   Reception Desk Open
7:00 AM 8:00 AM   Morning Workout: Run or Beach Walk  New!
7:30 AM 8:30 AM   Partner/Destination Invitational Breakfasts at hotel: Pre-conference invitations are provided by official sponsors only
8:45 AM 9:25 AM   BOLD Talk: The Trifecta: Travel, Engagement, & Giving with BOLD Presenter Sandra Keiser Edwards
9:30 AM 10:30 AM   Travel Planner Forum: Best Practices I (Choice of 3)
Developing Customized Trips: Possibilities & Pitfalls
Institutional Engagement: Q&A with Sandy Edwards and Andy Shaindlin
Making Social Media Work for You: Utilizing organic and paid ads to increase reach
9:30 AM 11:30 AM   CONNECTS 1: Prescheduled Meetings: Operators, Suppliers and Destinations only
9:30 AM 11:30 AM   International Bazaar: Enjoy the Complimentary Cappuccino Bar Hosted by PromPeru
10:30 AM 10:45 AM   Travel Planner Forum Refreshments
10:45 AM 11:45 AM   Travel Planner Forum: Best Practices II (Choice of 4)
Creating Your Differentiation: Finding your institution’s uniqueness and weaving it into your program
Handling Difficult Conversations: How to professionally and empathically communicate with passengers, tour operators and colleagues
Creating a Working Partnership Between the Tour Host and the Tour Manager: How to plan now for smooth logistics on-site
Creating Meaningful Partnerships with your Development Colleagues:  Case studies of successful collaborations
11:00 AM 12:00 PM   DOS Forum: Deli Lunch Pickup
11:30 AM 12:00 PM   Travel Planner Forum: Deli Lunch Pickup
11:30 AM 12:30 PM   DOS (Destination, Operator, Supplier) Forum: Discussions I (Choice of 3)
Defining an Educational Traveler: Implications for product development
12:00 PM 1:30 PM   Travel Planner SIG (Special Interest Group) Roundtables
        NACZ Only/Natural History, Aquarium, Conservation, Zoos
        MAC Only/Museums, Art & Cultural Organizations
        ALL: Alumni Regional Roundtables
1:45 PM 2:45 PM   Travel Planner Forum: Best Practices III (Choice of 4)
Expanding Engagement Tools: Where to leverage the travel program for greatest institutional impact
Finding Tour Operators that Meed Your Needs: Planners share their best practices and suggestions
Professional Development: Communicating the value of YOUR work-related travel to managers and upper administration
Sustainable Travel Defined: How all travel programs can offer tours with an environmental friendly mission
1:45 PM 2:45 PM   DOS (Destination, Operator, Supplier) Forum: Discussions II (Choice of 2)
Sustainable Business Models: How to scale your business
Cyber Security and Passenger Information and Records: What you need to know but don’t about your liability, Part II
3:00 PM 6:00 PM   International Bazaar: Enjoy the Complimentary Cappuccino Bar Hosted by PromPeru
3:00 PM 6:00 PM   CONNECTS 2: Pre-Scheduled Meetings with Business Partners
6:00 PM 7:30 PM   No Host Meet-Up: For Newcomers and Interested Delegates
6:00 PM 7:30 PM   ETC Official Partner Invitational Receptions: Pre-conference invitations are provided by official ETC sponsoring partners only
7:45 PM 9:45 PM   No Host Dinner: At Windows on the Sound!
7:45 PM 9:45 PM   ETC Official Partner Invitational Dinners at Hotel: Pre-conference invitation are provided by official ETC sponsoring partners only

 

CONFERENCE DAY 3 Feb 7, Wednesday

7:00 AM 7:00 PM   Reception Desk Open
7:30 AM 8:30 AM   Partner/Destination Invitational Breakfasts at hotel: Pre-conference invitations are provided by official sponsors only
8:45 AM 9:55 AM   BOLD Talk: Understanding the Big Shifts Driving the Future: And why you should care BOLD Presenter: Nancy Giordano
10:15 AM 12:15 PM   Intensives (Choice of 2)  New! 
  Navigating the Big Shift: Adapting and Innovating to Stay Relevant with BOLD Presenter: Nancy Giordano
  Risk Management: Expecting the Unexpected: Dealing with potential problems before they become an emergency or legal issue
10:15 AM 11:15 AM   Hot Topics I (Choice of 2)
“It” Factor Emails = Wow Factor Bookings! Case studies for success
Air Industry Update: Customer service, now a priority conversation in the industry
10:15 AM 2:15 PM   Learning Labs: Experiential Education in the Field (Choice of 2) New! 
Pre-registration required and limited to 20 persons
Bermuda’s People in Focus: Unleashing the power of your eyes
Family Finds in Bermuda: Beyond the mask
11:30 AM 12:30 PM   Hot Topics II (Choice of 2)
Selling Skills: The danger of being unprepared
Cruise Trends Ahead: Shifts, ships and services impacting affinity travel
12:00 PM 1:30 PM   Deli Lunch Pickup
12:45 PM 1:20 PM   BOLD Talk: Preparing to Stay Ahead of the Competition: Without being behind your funds BOLD Presenter: Al Merschen
1:30 PM 2:30 PM   Hot Topics III (Choice of 4)
Donor Travel Insights: Building tours that lead to lasting relationships
Social Media, Websites and Affinity Travel: Liability risks and mitigating sensitive posts
Escalating Competition, Marketplace Realities: Where driving trends challenge affinity travel
CEO Q&A with Nancy Giordano: Innovation vs. status quo? (By Invitation)
2:40 PM   — 4:40 PM    International Bazaar: Enjoy the Complimentary Cappuccino Bar Hosted by PromPeru
2:40 PM   — 4:40 PM    CONNECTS 3: Pre-Scheduled Meetings with Individuals/Companies of Interest
4:50 PM   — 6:00 PM    Tipsy Tea: Ad Hoc Table Topics, Coaching Corners & Casual Conversations  New!
6:00 PM 7:30 PM   ETC Official Partner Invitational Receptions: Pre-Conference Invitations are provided by Official ETC Sponsoring Partners Only
7:45 PM 9:45 PM   Community Dinner: Ghosts and Stories in Bermuda ~ past and present

 

CONFERENCE DAY 4 Feb 8, Thursday

7:00 AM 3:00 PM   Reception Desk Open
7:30 AM 9:00 AM   Bazaar Breakfast: International cuisine from around the world  New!
7:30 AM 9:00 AM   International Bazaar: Enjoy the complimentary cappuccino bar hosted by PromPeru
7:30 AM 9:00 AM   CONNECTS 4: Pre-Scheduled Meetings with Individuals/Companies of Interest
9:05 AM 9:00 AM International Bazaar Breakdown: For Destinations, Operators and Suppliers
9:10 AM 9:50 AM   BOLD Talks: How to Communicate When Strangling Isn’t an Option! with BOLD Presenter Sue Hershkowitz-Coore. Plus GIFTS GALORE!
10:00 AM 11:00 AM   Hot Topics I (Choice of 2)
Traveling in 2025: How technology is changing the industry and your travelers’ experiences
Understanding Safety Management Plans: No longer an option, but an imperative
10:00 AM 12:00 PM   Intensives (Choice of 2) New!
Communicating Effectively: When strangling is not an option with BOLD Presenter: Sue Hershkowitz-Coore!
From Metrics to Mission: Connecting “What I Do” with “Why I Do It”
10:00 AM 2:00 PM   Learning Labs: Experiential Education in the Field  New!
Pre-registration required and limited to 20 persons
Community to Conservation: Bermudians living on the land
11:00 AM 1:00 PM   Deli Lunch Buffet Service
12:00 PM 12:30 PM   Visual Retrospect & Conference Closing – Pulitzer Prize Winner Photographer Essdras Suarez
2:15 PM 6:15 PM   Learning Labs (Choice of 2)  New!
        Bermuda’s People in Focus: Unleashing the power of your eyes (repeat)
        Active Explorations: Biking Bermuda’s Rails to Trails
2:15 PM 6:15 PM   SOW (Seminar on Wheels): Bringing History to Life: A stroll through Bermuda’s east end  New!
6:15 PM 7:30 PM St. George’s UNESCO Site: Evening Ghost Tour
7:30 PM No Host Dinners in St. George’s