ETC's Signature Conference 2018

BOLD Moves: Leading, not following, your competition

Agenda-at-a-Glance

Thank you to the Conference Resource Directory Sponsors!

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PRE-CONFERENCE DAY Feb 4, Sunday

6:30 PM 9:00 PM   Registration Desk Open 
5:00 PM 10:30 PM Fairmont’s Boundary Sports Bar:  No Host Super Bowl Party

 

CONFERENCE DAY 1 Feb 5, Monday

7:30 AM 9:00 PM   ETC Reception Desk Open
7:00 AM 8:00 AM   Morning Workout: Beach Walk New!
10:00 AM 4:00 PM   Destinations Deep Dive: Enhancing your global awareness and program development   New!
11:30 AM 12:30 PM Destination Deep Dive Deli Lunch
8:00 AM 4:00 PM   International Bazaar Setup: For Destinations,  Operators and Suppliers
11:00 AM 4:00 PM Jumpstart Seminar: The nuts-and-bolts of running a travel program
4:00 PM 6:00 PM SIG (Special Interest Groups) Travel Planners Roundtables: (With Five Plus Years of Experience) MAC, ALL, NACZ
5:30 PM 6:00 PM   Mentor Meet and Greet: Newcomers connect with focus on the days ahead
6:00 PM 6:30 PM   DOS Newcomer Roundtable Q&A with Mentors 
6:00 PM 6:30 PM International Bazaar: Travel Planner only walk-through
6:45 PM 7:30 PM   BOLD Talk: Our Responsibility: Connecting people and places for a better world with BOLD Presenter Ron Magill
Conference Welcome Remarks 
7:30 PM 8:30 PM   Libations Table: Festive opening of the International Bazaar
8:30 PM 10:00 PM   Welcome Reception: “A Taste of Bermuda”

 

CONFERENCE DAY 2 Feb 6, Tuesday

7:00 AM
8:00 AM
Morning Workout: Beach Stroll  New!
7:30 AM 6:30 PM   ETC Reception Desk Open
7:30 AM 8:30 AM   Partner/Destination Invitational Breakfasts at hotel: Pre-conference invitations are provided by official sponsors only
8:45 AM 9:25 AM   BOLD Talk: The Trifecta: Travel, Engagement, & Giving with BOLD Presenter Sandra Keiser Edwards
9:30 AM 10:30 AM   Travel Planner Forum: Best Practices I (Choice of 4)
Developing Customized Trips: Possibilities & Pitfalls
Travel, Engagement & Giving: A Q&A with Sandy Edwards and Andy Shaindlin
Directly Working with Destinations: Building new ideas and unique experiences through the ETC network
Making Social Media Work for You: Utilizing organic and paid ads to increase reach
9:30 AM 11:30 AM   CONNECTS 1: Prescheduled Meetings: Operators, Suppliers and Destinations only
9:30 AM 11:30 AM   International Bazaar: Enjoy the Complimentary Cappuccino Bar Hosted by PromPeru
10:30 AM 10:45 AM   Travel Planner Forum Refreshments
10:45 AM 11:45 AM   Travel Planner Forum: Best Practices II (Choice of 4)
Creating Your Differentiation: Finding your institution’s uniqueness and weaving it into your programming
Handling Difficult Conversations: How to professionally and empathically communicate with passengers, tour operators and colleagues
Creating a Partnership Between the Tour Host and the Tour Manager: How to plan now for smooth logistics on-site
Creating Meaningful Partnerships with your Development Colleagues:  Case studies of successful collaborations
11:45 AM 12:45 PM   Travel Planner Forum: Deli Lunch Pickup
11:45 AM 12:45 PM   DOS (Destination, Operator, Supplier) Forum: Discussions (Choice of 2)
Who is an Educational Traveler and What do They Want?: Implications for product development
Understanding the Not-for-Profit Travel Program: Building programs to fit goals of the institution
12:00 PM 1:30 PM   Travel Planner SIG (Special Interest Group) Roundtables
        NACZ Only/Natural History, Aquarium, Conservation, Zoos
        MAC Only/Museums, Art & Cultural Organizations
ALL: Alumni Travel Programs offering 30 or more tours
        ALL: Alumni Travel Programs offering 29 or less tours
12:45 PM 1:45 PM DOS Forum: Deli Lunch Pickup
1:45 PM 2:45 PM   Travel Planner Forum: Best Practices III (Choice of 4)
Expanding Engagement Tools: Where to leverage the travel program for greatest institutional impact
Finding Tour Operators that Meet Your Needs: Planners share their best practices and suggestions
Professional Development: Communicating the value of YOUR work-related travel to managers and upper administration
Small Changes Can Make an Impact: Sustainable travel 101 for non-conservation Planners
1:45 PM 2:45 PM   Industry Forum: Discussions (Choice of 3) (Open to All Attendees)
U.S. Department of State: Learn the new Travel and Advisory System
Enduring Business Models: How to build and grow a profitable travel business
Consumer Characteristics: Digging deeper
3:00 PM 6:00 PM   International Bazaar: Enjoy the Complimentary Cappuccino Bar Hosted by PromPeru
3:00 PM 6:00 PM   CONNECTS 2: Pre-Scheduled Meetings with Business Partners
6:00 PM 7:30 PM   No Host Meet-Up: For Newcomers and Interested Delegates
6:00 PM 7:30 PM   ETC Official Partner Invitational Receptions: Pre-conference invitations are provided by official ETC sponsoring partners only
7:45 PM 9:45 PM   No Host Dinner: At Windows on the Sound!
7:45 PM 9:45 PM   ETC Official Partner Invitational Dinners at Hotel: Pre-conference invitation are provided by official ETC sponsoring partners only

 

CONFERENCE DAY 3 Feb 7, Wednesday

7:00 AM 8:00 AM Morning Workout: Beach Walk  New!
7:30 AM 5:00 PM   ETC Reception Desk Open
7:30 AM 8:30 AM   Partner/Destination Invitational Breakfasts at hotel: Pre-conference invitations are provided by official sponsors only
8:45 AM 9:55 AM   BOLD Talk: Framing the Big Shift: What the future needs from you BOLD Presenter: Nancy Giordano
10:15 AM 12:15 PM   Intensives (Choice of 2)  New! 
  The RIFF Model: Building an empowering framework of the future with BOLD Presenter: Nancy Giordano
  Risk Management: Expecting the Unexpected: Dealing with potential problems before they become an emergency or legal issue
10:15 AM 11:15 AM   Hot Topics I (Choice of 2)
“It Factor” Emails = Wow Factor Bookings! Case studies for success
Air Industry Update: Customer service, now a priority conversation in the industry
10:15 AM 2:15 PM   Learning Labs: Experiential Education in the Field (Choice of 2) New! 
Pre-registration required and limited to 20 persons
Bermuda’s People in Focus: Unleashing the power of your eyes
Family Finds in Bermuda: Mid Atlantic mysteries!
11:30 AM 12:30 PM   Hot Topics II (Choice of 2)
Selling Skills: The danger of being unprepared
Cruise Trends Ahead: Shifts, ships and services impacting affinity travel
12:00 PM 1:30 PM   Deli Lunch Pickup
12:45 PM 1:20 PM   BOLD Talk: Preparing to Stay Ahead of the Competition: Without being behind your funds BOLD Presenter: Al Merschen
1:30 PM 2:30 PM   Hot Topics III (Choice of 4)
Donor Tours Uncovered: Organizing tours that lead to lasting relationships and generate future gifts
Cyber Security and Passenger Information and Records: What you need to know but don’t about your liability
Escalating Competition, Marketplace Realities: Where driving trends challenge affinity travel
CEO Q&A with Nancy Giordano: Innovation vs. status quo? (By Invitation)
2:40 PM   — 4:40 PM    International Bazaar: Enjoy the Complimentary Cappuccino Bar Hosted by PromPeru
2:40 PM   — 4:40 PM    CONNECTS 3: Pre-Scheduled Meetings with Individuals/Companies of Interest
4:50 PM   — 6:00 PM    Tipsy Tea, Coaching Corners & Casual Conversations  New!
6:00 PM 7:30 PM   ETC Official Partner Invitational Receptions: Pre-Conference Invitations are provided by Official ETC Sponsoring Partners Only
6:00 PM 7:30 PM No Host Pre- “Dinner” Drinks and Conversation at Four Ways Inn
7:45 PM 10:00 PM   Community Dinner: Ghosts and Stories of Bermuda ~ past and present

 

CONFERENCE DAY 4 Feb 8, Thursday

7:15 AM 5:00 PM   ETC Reception Desk Open
7:30 AM 9:00 AM   Bazaar Breakfast Around the World: Coffee, eats and conversation  New!
7:30 AM 9:00 AM   International Bazaar: Enjoy the complimentary cappuccino bar hosted by PromPeru
7:30 AM 9:00 AM   CONNECTS 4: Pre-Scheduled Meetings with Individuals/Companies of Interest
9:10 AM 9:50 AM   BOLD Talks: How to Communicate When Strangling Isn’t an Option! with BOLD Presenter Sue Hershkowitz-Coore.
10:00 AM 5:00 PM International Bazaar Breakdown: For Destinations, Operators and Suppliers
10:00 AM 11:00 AM   Hot Topics I (Choice of 2)
Traveling in 2025: How technology is changing travel and how we can use it to our advantage
Understanding Safety Management Plans: No longer an option, but an imperative
10:00 AM 12:00 PM   Intensives (Choice of 2) New!
Communicating Effectively: When strangling is not an option with BOLD Presenter: Sue Hershkowitz-Coore!
From Metrics to Mission: Connecting “What I Do” with “Why I Do It”
10:00 AM 2:00 PM   Learning Labs: Experiential Education in the Field  New!
Pre-registration required and limited to 20 persons
Inside Communities: The art of connecting people
11:00 AM 12:30 PM   Deli Lunch Buffet Service
12:30 PM 1:00 PM   In the Eye of the Beholder: A visual retrospect of ETC’s 2018 conference with Pulitzer Prize Winner Photographer Essdras Suarez
1:30 PM 5:30 PM Post Conference Options (Choice of 2)
        Learning Lab I: Bermuda’s People in Focus: Unleashing the power of your eyes (repeat)
        Learning Lab II: Active Explorations: Biking Bermuda’s Rails to Trails
2:15 PM 6:15 PM   SOW (Seminar on Wheels): Bringing History to Life: A stroll through Bermuda’s east end  New!
6:15 PM 7:30 PM St. George’s UNESCO Site: Evening Ghost Tour
7:30 PM No Host Dinners in St. George’s