Senior Manager, Sales Management & Customer Experience, Smithsonian Journeys

OPEN DATE: May 29, 2018
CLOSING DATE: June 12, 2018
PAY BAND: J
SALARY: $65,000-$75,000 (Commensurate with experience)
APPOINTMENT TYPE: Indefinite
SCHEDULE: Full-Time
DUTY LOCATION: Washington, DC

Who may be considered for employment: All qualified candidates eligible for employment in the United States. The Smithsonian provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for the application or hiring process, please call 202-633-6409 (TTY).

The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs.

KEY REQUIREMENTS

  • Pass Pre-employment Background Check and Subsequent Background Investigation
  • Complete a 1 year Probationary Period
  • Maintain a Bank Account for Direct Deposit/Electronic Transfer
  • Males born after 12/31/59 must be registered with Selective Service

SUMMARY:
Working as a member of the travel team, this position is pivotal and vital to a positive customer experience, and combines leadership of the Sales/Customer Support Center with direction of customer service efforts. The incumbent will provide leadership and direction for the sales, customer service, and operational management of the Smithsonian Journeys (SJ) Sales and Service Support Center that exceeds expectations across all touch points, and is responsible for successfully resolving customer issues pre- and post-tour with SJ tour operator partners, in concert with SJ program managers, VP Marketing, and other stakeholders. The role reports to the VP Program Management.

Full announcement