Job Title: Guest Services Advisor
Department: Client Services
Supervisor (s): Manager of Guest Services
Start Date: June 17, 2019
For more information and to apply, click here.
ATA offers an excellent Benefits package which includes:
1.) 27 days of Paid Time Off per year to start, increases to 32 days after 3 years
2.) Health, dental, vision, Long-term Disability, Life, and Flexible Spending Account insurance benefits
3.) Up to $100 per month in transit/parking benefits matched
4.) 50% 401K company match up to an employee’s first $14,800 in contributions
5.) Anniversary bonuses at each 5-year milestone
6.) 8 weeks of paid Parental Leave (maternity & paternity / birth or adoption)
Overview of Company
Academic Travel Abroad, Inc. was formed in 1950 to assist colleges, universities, museums and other cultural institutions, and professional organizations in the creation and operation of educational group travel programs for their memberships and patrons. Today ATA, a leader in cultural and educational group travel, operates unique travel programs throughout the world.
ATA also operates a full-service Call Center for several of its partner organizations and two international travel operators. Currently ATA serves as the U.S. call center for five distinct travel brands.
Overview of Position
The Guest Services Advisor staff is an entry level position that works on domestic and international educational tours for a variety of client organizations. The (GSA) main duty is to provide customer service to all ATA travelers and support Senior GSAs with tour operations. The GSA main responsibilities are: 1) provide superior customer service in all forms, including oral and written; 2) monitor passenger and financial data in the in-house reservations system; 3) collect personal information, flight information, and final payments from travelers; 4) proof and send tour documents such as confirmation emails, final mailings, and evaluation surveys; 5) work in conjunction with Senior GSAs on trip operations; 6) perform other projects as needed to fulfill ATA’s commitment to superior customer service to our travelers and client partners. The GSA works closely with other ATA staff, as well as attending regular meetings of the Sales and Creative Department.