Job Title: Reservations Specialist
Department: Client Services
Supervisor: Assistant Manager for Reservations
Salary: $36,000 plus approximately $2,000 in yearly sales incentives
Application Deadline: June 7, 2019
Start Date: June 17, 2019
For more information and to apply, click here.
ATA offers an excellent Benefits package which includes:
1.) 27 days of Paid Time Off per year to start, increases to 32 days after 3 years
2.) Health, dental, vision, Long-term Disability, Life, and Flexible Spending Account insurance benefits
3.) Up to $100 per month in transit/parking benefits matched
4.) 50% 401K company match up to an employee’s first $14,800 in contributions
5.) Anniversary bonuses at each 5-year milestone
6.) 8 weeks of paid Parental Leave (maternity & paternity / birth or adoption)
Overview of Company
Academic Travel Abroad, Inc. was formed in 1950 to assist colleges, universities, museums and other cultural institutions, and professional organizations in the creation and operation of educational group travel programs for their memberships and patrons. Today ATA, a leader in cultural and educational group travel, operates unique travel programs throughout the world.
ATA also operates a full-service Call Center for several of its partner organizations and two international travel operators. Currently ATA serves as the U.S. call center for six distinct travel brands.
Overview of Position
Reservations Specialists sell trips and deliver customer service for ATA’s partner organizations. They are responsible for: 1) answering incoming telephone and web inquiries by phone and e-mail; 2) booking adult travelers into one of three different reservation systems; 3) processing credit card payments through online payment portals; 4) sending confirmation materials; and 5) collecting forms and traveler information from booked travelers by phone or electronically.
The position requires strong multi-tasking skills in a fast-paced work environment. Reservations Specialists are expected to find trip information quickly from a variety of sources while simultaneously holding an engaging conversation. Interruptions are to be expected, and the ability to complete tasks despite being side-tracked is essential. A friendly and accommodating personality is desired, and a professional phone manner is a must.