Conceptualizing the unknown, especially in regard to something unwelcome and unpleasant, is daunting and weighs heavily on your organization. A risk management plan can’t rely solely on a regulatory approach matching government requirements. Asking specific questions, and sourcing risk related scenarios builds a good risk management plan, but working with those who have experiences, provides greater structure for your team to address a risk event before emotions run high, causing impaired judgment and potential missteps.
Now, in it’s third year, ETC’s Risk Management Professional Training would be worth thousands of dollars if delivered in the public sector. It is yours – within the cost of the registration. Many planners, operators, suppliers, and destinations attend the Conference primarily to benefit from these in-depth risk sessions sequenced year to year and focusing on different elements of building/updating a comprehensive Risk Management Plan.
ETC’s 2018 Risk Management Professional Training is designed to infuse collective insight to elevate your risk management plan to include current and future risk events. Be prepared to think beyond the risk events you are familiar with, and learn the questions to ask when you have yet to experience risk events first-hand.
ETC members can access year one (2016) and year two (2017) – Risk Management Professional Training – by tuning into online recordings accessed through your member dashboard.
ETC’s Risk Management Professional Training year three once again brings together a collective group of professionals to address your risk specific needs within the educational travel market. Learn from colleagues and professionals in your industry how their organization handled real life risk events. Discussing practical scenarios, building beyond the “what if’s” and the unknowns, ETC’s Risk Management Professional Training will arm you with essential collateral to help sharpen your organization’s risk management plan, in an effort to reduce being compromised in and after a risk event.
Tuesday, February 6, 2018
DOS FORUM I – 11:30 am – 12:30 pm
Cyber Security and Passenger Information and Records: What You Need to Know But Don’t About Your Liability, Part II
This seminar will focus on managing technology and passenger information, exploring the risk landscape and regulation in cyber security/liability, and address methods to reduce your cyber liability in managing passenger and staff information. Expanding upon the 2017 cyber security session, we take a deep dive into the tech perspective and address cyber security insurance policies.
- What information collected by travel planners, tour operators, and suppliers needs to be protected from a cyber security/cyber liability perspective?
- Are there any laws/regulations that provide guidance and/or apply to travel planners, tour operators, and supplier regarding the collection and storage of client/passenger information and cyber security?
- How can travel planners, tour operators, and suppliers protect this information and manage potential cyber liability?
Wednesday February 7, 2018
RISK INTENSIVE – 10:15 am – 12:15
Expecting the Unexpected: Dealing with potential problems before they become an emergency or legal issue
What do you do when you get that call in the middle of the night informing you that a participant on one of your trips is in need of a medical evacuation? Who do you call first? Will the costs be covered by your evacuation insurance? In this session, we will spend time reviewing case studies of various medical emergencies and evacuations abroad. We will look at how cases were handled, and who ended up paying and why. Also addressed will be considerations on when and how there might be possible legal exposure as well as understanding “between the lines” what your travel and evacuation insurance policies cover – and when – and how to evaluate them before purchasing or suggesting them to your travelers.
- To learn about and how to address potential issues that can arise when dealing with medical issues or emergencies in the field.
- To understand how medical and evacuation insurance may or may not cover in the event of an evacuation, injury or illness abroad.
- To know what you can do in advance to prepare and protect your organization and passengers.
HOT TOPIC I – 1:30 – 2:30 pm
Social Media, Websites & the Travel Industry
Like it or not, social media use continues to grow, and this method of communication with friends, colleagues, clients, and acquaintances is here to stay. Social media dominates the travel industry. This seminar explores the use of social media and websites in the travel industry including marketing, crisis management, addressing complaints, and social media policies. It will also address potential risks associated with use of social media marketing (“puffing,” copyright infringement, etc.), the ADA and website accessibility, and the role of social media in claim and lawsuit handling.
- How can my company use social media to address and overcome customer complaints, concerns, and comments?
- Can my company website and/or use of social media for marketing purposes subject the company to any liability?
- If a traveler files a claim or lawsuit, can social media be used as evidence and/or can it be used to help resolve the claim/lawsuit?
Thursday, February 8, 2018
HOT TOPIC I – 10:45 – 11:45 am:
Understanding Safety Management Plans
A Safety Management Plan is no longer a static document collecting dust. An annual review, assessment, and update of your Safety Management Plan is no longer optional, it is imperative. This session will dive into the important content and details to incorporate into a comprehensive Safety Management Plan.
- Participants will walk away with the tools on how to build a Safety Management Plan and use it successfully when needed.
- Use this time to incorporate questions, documents, and forms you gathered from the risk sessions earlier in the conference.