Coronavirus Resources & Updates
In this rapidly morphing situation, we ask colleagues to collaboratively gather and share useful resources for the benefit of educational travel professionals. If you have an update or resource to share, please email us .
Check back frequently as resources are being added nearly daily.
Your ETC briefings are so informative. What a wonderful way to bring the community together!
Mary Barnett, SITA World Tours
We are pleased to provide additional resources, not listed here, to our members. Members are invited to attend virtual meetings and briefings can also join one of the discussion forums at the bottom of this page
Prepared by the US Travel Association, this document is developed on CDC and White House guidelines and in consultation with public health experts.
“…limited help may be on the way from certain destination countries such as Italy or France, which have passed or are considering passing laws expressly permitting travel entities within their jurisdiction to offer credits in lieu of cash refunds. The industry can expect rapid developments on this front.”
At this link by VacationsToGo.com find a list of dates of suspended service by cruise line and provided links to each line’s policy covering future cruise credits (FCCs) and refunds on canceled sailings.
Global Rescue’s in-house operations teams is closely monitoring ongoing developments. Each day, they update this page with changes over the past 24 hours. If you are looking for country-specific information, it is now contained within the “View More” link below the table titled “Total Cases versus Recoveries and Deaths since 11 Feb.
I want to share a draft of our protocols that we are asking all of our ships, planes, and train owners/operators to adopt effective immediately. Feel free to ignore these suggestions and/or suggest modifications which I am happy to share. Alternatively, I am hopeful that you will consider adopting these protocols as your own and request your suppliers to help safeguard our travelers and staff.
Jim Friedlander, Arrangements Abroad
This situation is rapidly changing and we have additional updates regarding current tours: Collette is cancelling ALL tours departing through and including April 15, 2020.
Jim Edwards, Collette
Our travelers’ safety and peace-of-mind is first and foremost, and we remain vigilant in our attention to this global concern. Above is more information about our travel policy and how embarkation on our ships is being handled currently.
Jennifer Kunath, Poseidon Adventures
The virus did damage the business seriously, yet, I am so touched to see that the people in travel industry in China are maturing and getting united. We shared what we learned, we encouraged each other to get survive, to get stronger. We are thinking how to take the lead in thinking ‘next steps” for the recovery of the market.
Colleen Xu, China Tourism Group Travel Services
This is our Covid-19 journal. This is a live document that we will update at least every week.. We invite you to favorite this URL in your browser to keep up to date.
Bertrand Collignon, Decouvertes
As many of us find ourselves anticipating a loosening of living and travel restrictions, we thought this might be a good time to resume our weekly updates on the situation in Italy.
Korea has been suffering with the increasing numbers of confirmed cases since mid February (mostly in the Daegu/Gyeongbuk area) but it seems like things are getting better as we see the speed of the spread is getting slower and slower.
Flora Lee, Aju Incentive
Here are some ideas for Travel Planners to communicate with a focus toward the future. Of course, you are dealing with cancellations and more, but there are also things you can do to build goodwill now (beyond refunds!). When this is eventually behind us, you will be remembered and in a position to help fulfill the dreams of those who have pent up demand for travel!
Inkaterra’s top priority is always to deliver superior service to our clients. Nonetheless, given the current environment with the ongoing coronavirus pandemic, we are taking every precaution necessary to protect the health and safety of our team and their families.
Jose Koechlin, Inkaterra Hotels
As we are all in unchartered waters, we are happy to share an idea that we are launching today that will help us engage with our guests and partners and hopefully be inspirational – Virtual Expeditions!
We want to keep you informed of what the Coronavirus outbreak means for travelers in terms of travel insurance coverage. As a broker, we work closely with our carrier partners, and we have compiled their position statements.
Karen Johnson, USI Travel Insurance Services
Live blog by PhocusWire includes their own coverage, articles and commentary from their sister brands and updates from reliable news outlets and official government/agency bulletins.
If you have a question to pose to colleagues you can do so in one of two ETC discussion forums: The Member Forum or the Travel Planner Forum. Click <Discussion Forum> above to access them
The discussion forums are the place for members to ask specific questions and problem solve on issues related to COVID-19. You must be a current ETC member to access them.